Shipping policy

Phantom Goods is not responsible for damage that occurs during transit due to the shipping company's handling. We are taking extra precautions to ensure your package is safely delivered to you, but there are no warranties for the safety of the item during transit.

- A tracking number is supplied with every order through PhantomGoods

- International orders may require you to pay an additional tariff imposed by the country being shipped to. If this is the case, PhantomGoods is not responsible for paying the tariff. If the tariff cannot be paid or if the item cannot be received, no refunds or exchanges will be given.

- If postage is required upon collection of your item, PhantomGoods is not responsible for covering the postage cost.

- No insurance is offered for packages sent by PhantomGoods.

In the event that your order gets returned to us due to an error on the provided mailing address, PhantomGoods is not liable for the order not being delivered correctly. The customer may request to reship their order but must cover the new shipping cost. In the circumstances that the package does not return to us, PhantomGoods is not liable to replace your order.

PhantomGoods does not cover replacements or refunds on orders that are either misdelivered or stolen. Please contact your local postal carrier in regards to your missing order. In the event that the package is not found you may file for a Missing Mail Search Request. 

PhantomGoods is not responsible for any delays in shipping or packages lost in transit due to the shipping company's error(s).

All sales are final